Guest Management

Guest CRM
Know Every Guest.

Every guest interaction, reservation, and communication in one place. Full history, smart filters, and automated matching so you always have context at your fingertips when a guest calls or walks up to the desk.

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Guest Profiles

Complete History for Every Guest

Every guest gets a rich profile that builds automatically over time. Past stays, communication history, contact details, vehicle information, and staff notes -- everything you need to provide personal, informed service.

Past stays -- complete reservation history with dates, sites, charges, and payment records

Communication log -- every email and SMS exchanged with the guest, timestamped and searchable

Contact details -- phone, email, mailing address, and emergency contacts stored securely

Vehicle info -- RV make/model, license plates, and tow vehicles on file for each guest

Staff notes -- internal notes visible only to your team for preferences, issues, and special requests

Guest CRM Dashboard

Guest Profile

12 Past Stays

Repeat Guests

Filter and identify repeat visitors to offer loyalty perks and personalized service.

Long-Term

Quickly find seasonal and long-term guests for billing, renewals, and communications.

Blocked Guests

Flag and block problematic guests. Alerts appear when they try to book again.

Recent Guests

View recently checked-out guests for follow-up emails, reviews, and re-booking.

Filters & Screening

Find Any Guest in Seconds

Your guest database is fully searchable and filterable. Find repeat visitors, long-term guests, recently checked-out campers, or flagged contacts instantly. Guest blocking and screening keeps your park safe.

Smart filters for repeat, long-term, blacklisted, and recent guests

Guest blocking and screening with alerts on new booking attempts

Search by name, email, phone, vehicle info, or reservation details

Automated guest matching that links returning guests to their existing profile

Communications & Automation

Stay Connected, Stay Organized

Every email and text message is logged automatically. Automated guest matching ensures returning visitors are always connected to their existing profile.

Email Communication Log

Every email sent to or received from a guest is automatically logged on their profile. Search past conversations and never lose track of what was discussed.

SMS Communication Log

Text message history is stored alongside emails. See the full communication timeline for each guest in one unified view.

Automated Guest Matching

When a guest books again, the system automatically matches them to their existing profile using name, email, and phone. No duplicate records, no lost history.

Know Your Guests Like Never Before

Full guest profiles, communication logs, smart filters, and automated matching. Every interaction in one place.

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